The role of the Security Service at Pen Centre is to provide a safe and enjoyable environment for our guests at Niagara regions largest indoor shopping destination. The Pen Centre maintains a staff of 17 uniformed Security, 2 uniformed Supervisors, and a Security Manager. The security department patrols the Pen Centre 24 hours a day, 365 days a year while providing an increased presence during the busier times of the week and year. In the event that you require the assistance of the Security Service, Security staff can be contacted at Guest Services, located across from The Bay. Uniformed, licensed, and radio equipped male and female Security staff patrol the mall, providing security presence and offering assistance as required


The Security Service is available to assist mall patrons and tenants in many ways, including but not limited to:

  • Assisting patrons with location of vehicles
  • Providing first aid for any injuries or illnesses. Our security staff are trained in CPR, First Aid and use of on-site defibrillators
  • Locating lost children
  • Operating a lost and found property program for items found at the Pen Centre
  • Ensuring personal safety through escorts and constant, uniformed patrols using a marked security vehicle
  • Providing battery boosts; security can assist you in directing all other vehicle problems to a tow truck company


In addition to patrolling the shopping floor, our Security Service also patrol the mall parking lots and outer perimeter in a marked Security Vehicle, as well as on marked bicycles during the summer months. These patrols serve to deter crime, identify suspicious behaviour and to assist shoppers in these outer areas of the Shopping Centre. There is also a Security dispatcher working at all times during mall hours, who is responsible for monitoring the advanced closed circuit camera system which observes the interior and exterior of the mall, as well as answering all incoming telephone calls for Security assistance. Calls for assistance are dispatched to the appropriate Security personnel who are trained to deal with any situations that may arise. Our Security Service act as an important link with the Niagara Regional Police Service and other emergency services that may be required at the Pen Centre.



In order to further protect visitors to the Pen Centre, the Centre has two Automated External Defibrillators (AED’s) on the property.  All members of the Security Service, as well as our Operations staff, are trained in the use of these life-saving cardiac devices. All Security and Operations personnel are also trained in first aid and CPR.



More than ever, the Pen Centre is striving to provide our guests with a safe and comfortable shopping environment for your enjoyment. The mall management asks that you take a moment to become familiar with our policies.

Pen Centre Safety and Security Policies


Are you interested in working as a member of the Pen Centre Security Service? If so, please submit a resume and cover letter, specifying if you desire part-time or full-time hours, to the security office located on the lower level beside La Senza. Resumes are accepted on a continuous basis, with interviews held as positions become available. Security experience and post-secondary education (particularly in Law and Security or Police Foundations) is preferred but, not required.

Contact us:
To contact Pen Centre Security:
Security Office: 905.704.4167
24-hour Emergency Hotline: 905.641.1198
or by email: