GUEST SERVICES

Guest services photo

 

GIFT WRAP

Our gift-wrapping specialists will turn paper, ribbons and bows into a work of art at prices ranging from $3.00 to $15.00.

 

STROLLER RENTALS AND WHEELCHAIR LOANS

The Pen Centre provides self-serve Smarte Carte children’s strollers at the shopping centre. They are located in the corridor between Arlies and Melanie Lyne.  The rental charge is $5.00 for a single and $6.00 for a double stroller with a $1.00 refund dispensed by the Stroller Management Unit when each stroller is returned. Cash or credit cards are accepted. A portion of all stroller rentals are donated to the Tender Wishes Foundation, an organization that grants wishes to children in the Niagara Region who suffer from a potentially life-threatening illness.

For our customer’s convenience, we offer free wheelchairs loans and walkers.

 

FREE AUTO AID AND ASSISTANCE

We will gladly offer you free car boosting assistance, help you find your car or help change a flat tire.

 

TOURISM INFORMATION

We provide an official tourism information rack at Guest Services containing brochures and literature about Niagara’s premiere tourism destinations.

 

ACCESSIBILITY

  • The Pen Centre is fully accessible for customers using wheelchairs or walkers including washrooms located behind the Food Court.

  • Call us ahead if you need assistance to and from your car or means of transportation.

  • The Pen Centre provides numerous reserved handicapped parking spots close to all mall entrances.

  • We provide complimentary wheelchair loans at Guest Services.

 

FAMILY NEEDS

  • The Pen Centre has a special interest in assisting families with their special needs. Family change rooms are located behind the Food Court.

  • Beside the family change room is the Mother’s Nursing Room, a comfortable, peaceful environment removed from the hustle and bustle of the busy mall. Enjoy a beautiful wall mural, completed by Lincoln artist, Brian Romagnoli.

  • For your convenience, the Pen Centre provides family washrooms, and bottle warming facilities.

 

MALL RULES AND REGULATIONS

 

In order to provide for an enjoyable, safe environment for all, the security department enforces the following mall rules and regulations:

 

  1. No smoking within the mall
  2. No Loitering (which includes sitting in the Food Court/Cinemas for extended periods of time with no food or drink or purchased movie tickets)
  3. No behaviour in which may interfere with the enjoyment of the facilities for other patrons and tenants (i.e.: running, horseplay, fighting, using profanities, skateboarding, rollerblading, or unsafe bicycle operation)
  4. Distribution of flyers or other literature, or solicitation of products or services without written permission of Mall Management
  5. Congregating in large groups so as to interfere with mall traffic
  6. Using mall property such as tables, chairs, trash containers, etc. for other than their intended use.
  7. Playing of radios or other audio devices without prior authorization from Mall Management
  8. Wearing of gang colours or paraphernalia; including bandanas, and wearing of inappropriate clothing or slogans.
  9. Taking of photographs or videotaping without permission from Mall Management
  10. Being in restricted areas of the mall (i.e.: back corridors) without prior permission from Mall Management
  11. Leaving vehicles overnight without permission of Management or Security
  12. Any act that violates Municipal, Provincial, or Federal Laws

 

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